Privacy policy

Effective Date: 29 January 2025

We, www.xillirate.com ("we," "our," or "us") values your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect:

  • Personal Information: Name, email, phone number

  • We may collect Booking & Travel Data: Itinerary, travel preferences, accommodation details

  • Technical Data: IP address, browser type, cookies, device information) for analytics and security.

  • We track and monitor how users use our website, services, return users and what they are browsing for

  • Marketing & Communications Data: Preferences for promotions and offers.

    2. How We Use Your Information

  • We use collected data to:

    • Provide travel-related services

    • Improve our website experience and personalize content.

    • Send service updates, promotions, and offers (opt-out available).

    • Prevent fraud, ensure security, and comply with legal requirements.

      3. Sharing Your Information

  • Travel Providers & Affiliates: Your booking details will be shared with affiliated service providers for; airlines, hotels, tour operators, and other travel service providers.

  • Third-Party Advertisers & Analytics Providers: We share non-identifiable data for analytics, targeted advertising, and service improvement.

  • Payment Gateways: When you pay through an affiliated supplier, your transaction is processed by their payment gateway, not us. We do not store or have access to your payment details.

  • Legal Compliance & Protection: We may share data if required by law or to protect against fraud or security risks.

  • As required by law or to protect our rights

4. Regional User Rights & Compliance

When informed, we strive to comply with:

  • GDPR (EU/EEA Users): You have the right to access, correct, delete, or restrict processing of your data.

  • CCPA (California Users): California residents can request access to their personal data, ask for deletion, and opt out of data selling.

  • Other Global Privacy Laws: We strive to comply with privacy regulations

5. Data Retention Policy

We retain your data:

  • As long as necessary to fulfill travel services and legal obligations.

  • For marketing communications until you opt out.

  • To furbish information should our affiliated service suppliers require it

  • Technical data is retained for analytics and security but anonymized where possible.

  • You may request deletion of personal data unless required for legal reasons.

  • We cannot guarantee absolute security once leaving our site.

6. Cookies & Tracking

  • We use cookies for website functionality, analytics, and advertising.

  • Duration of cookies vary pending our affiliated suppliers services provided

  • Users can manage or disable cookies in browser settings.

  • Third-party tracking will most likely apply when redirected to affiliate websites.

    7. Security Measures

  • You may not attempt to modify, translate, adapt, edit, decompile or reverse engineer any software programs used by Xillirate services or services we use from our affiliated suppliers or include or intend to facilitate viruses, corrupted data, harmful or any manner of destructive files.

  • You may not encourage or enable any other parties to use any robot, spider, artificial intelligence (AI) or other automated devices to process , means to access, retrieve, copy, collect, aggregate, download or index any portion of services or content

  • You may not impersonate or misrepresent an affiliation to Xillirate or services we use

  • Third Party and redirection:

    When redirected from our services to travel suppliers who offer services like tours, car rentals, hotel accommodation, flights etc. pls note that any bookings made through third party booking services; that we disclaim all liability for any bookings made on third party sites; your deals, contracts and payments are with them and all associated responsibilities lay between traveler inclusive of all travel service suppliers we are affiliated to.

  • Payment transactions occur on our affiliated suppliers websites. Your contract is between supplier and you and any issues which may arise regarding your travel itenary must be dealt with directly with the supplier/business/company you concluded your

    reservations with.

  • No online transmission is 100% secure. Please use strong passwords and protect your account details or use your Banking Virtual Card for online transactions

8. Your Rights

  • Access, update, or delete your personal data.

  • Clear your browser regularly to delete cookies

  • Opt-out of marketing communications.

  • We use WhatsApp for direct marketing and advertising content.
    In line with POPI act; by joining Xillirate WhatsApp Travel Group you consent to receive marketing/advertising material and you can leave the group whenever you want to or mute notifications on your WhatsApp settings.

    9. Policy Updates

  • We may update this policy periodically.

  • Changes take effect upon posting on our website.

  • We recommend checking this page regularly.